EcoTek Outdoors – Hybern8 Sleeping Pad – Lifetime Warranty


ECOTEK OUTDOORS HYBERN8 ULTRALIGHT SLEEPING PAD LIMITED WARRANTY

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

WE WARRANT THAT, DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

WHO MAY USE THIS WARRANTY?

EcoTek Outdoors is located at 3182 Morningdale Drive, Mount Pleasant, SC 29464 USA (“we”, “us” or “our”) extend this limited warranty only to the consumer who originally purchased the EcoTek Outdoors Air Hammock (“Consumer”, “you” or “your”). It does not extend to any reseller, subsequent owner or other transferee of the Air Hammock.

This warranty only applies to EcoTek Air Hammocks purchased online from Amazon.com and sold by the third-party seller EcoTek Outdoors.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of the ECOTEK OUTDOORS HYBERN8 (“Hibernate”) ULTRALIGHT SLEEPING PAD for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to:

(a) transportation;

(b) storage;

(c) improper use or misuse;

(d) failure to follow our instructions for ECOTEK OUTDOORS HYBERN8 ULTRALIGHT SLEEPING PAD use or storage;

(e) failure to properly care for the ECOTEK OUTDOORS HYBERN8 ULTRALIGHT SLEEPING PAD or to perform any necessary preventive care;

(f) modifications or accessories not provided by us;

(g) unauthorized repair;

(h) normal wear and tear;

(i) fading or breakdown of color due exposure to the sun or outdoor elements;

(j) water exposure;

(k) contact with tools or sharp objects that may be found in the surrounding environment; or

(l) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for the lifetime of the product, or for so long as you own the Hybern8 Ultralight Sleeping Pad (the “Warranty Period”). The Warranty Period is not modified, extended or transferred if we repair or replace the Air Hammock. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective Hybern8 Ultralight Sleeping Pad during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such Sleeping Pad (or the defective part) free of charge or (b) refund the purchase price of such Sleeping Pad. We will also pay for shipping and handling fees to return the repaired or replacement Sleeping Pad to you if we elect to repair or replace the defective Sleeping Pad.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must complete and email a Return Merchandise Authorization Request Form (an “RMA Request Form”) to our Customer Service Department, during the Warranty Period, at support@ecotekoutdoors.com. We will review your request upon receipt, and if appropriate, provide you with an RMA Number (an “RMA Number”). No warranty service will be provided without a RMA Number. You may request an RMA Request Form from our Customer Service Department via email (support@ecotekoutdoors.com) or you may download it from our website via the following link:

RMA Form for Returns/Exchanges (Click to download)

Alternatively, you may request an RMA form from us and submit a completed RMA form to us by mail at:

EcoTek Outdoors LLC

3182 Morningdale Drive

Mount Pleasant, SC 29464 USA

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US?

The following informal dispute resolution procedure is available to the you, if you believe that we have not performed our obligations under this warranty:

You acknowledge and agree that any controversy or claim arising out of, or in any way related to, this warranty, will be settled exclusively by binding arbitration. The arbitration shall be conducted before a single arbitrator and in accordance with the Consumer Arbitration Rules of the American Arbitration Association. The arbitration will take place in Charleston County, South Carolina (or the next closest South Carolina county geographically where such arbitration proceedings are available). The arbitration award will be valid and binding upon the parties, and judgment may be entered and enforced as a final judgment in any court with competent jurisdiction. The Consumer must use this informal procedure before pursuing any legal or equitable remedy in the courts.

HOW DOES STATE LAW APPLY TO THIS WARRANTY?

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.